# POS Flow: Customer and Cashier Display Integration
# Overview
A seamless integration at the Point of Sale (POS) is essential for the successful adoption of digital receipts. The solution must be both technically embedded and easy to use for cashiers and customers alike.
# Key Success Factors
- A digital receipt is automatically created for every transaction.
- Cashiers receive a visible prompt to inform customers about the digital receipt.
- Customers see a clear call-to-action (CTA) on the customer display, optionally highlighting added benefits such as sustainability or savings.
# Implementation Scenarios
# Case 1 Anonymous Customer QR Code After Payment
# User Story – POS System / Cashier
“As a cashier, I want to see an automatic reminder on my display after every payment, prompting me to inform the customer about the digital receipt via QR code – so that no one forgets and I don’t have to take extra steps.”
# User Story – Customer
“As a customer, I want to clearly see on the customer display after payment that a digital receipt is available for me – ideally with a CTA and added value like sustainability or convenience.”
# Implementation Logic
- Digital receipt is created automatically.
- QR code is displayed after payment.
- Visual prompts for both cashier and customer.
- Cashier prompt: “Please inform the customer about the digital receipt.”
- CTA and benefit message integrated (e.g., “Scan now and save”).
- Optional: Merchant-specific claim like “Save paper – Always have your receipt” can be configured.
# Customer Display Example
# Terminal Display Example
# Cashier Display Example
# Case 2 Anonymous Customer QR Code Displayed Before Payment
# User Story – POS System / Cashier
“As a cashier, I want a prompt on my display before payment when a QR code is shown – so I can proactively inform the customer and provide a quick explanation during checkout.”
# User Story – Customer
“As a customer, I want to see a simple CTA on the display before payment (e.g., ‘Scan QR code now & get receipt digitally’), along with a short benefit message like ‘Save paper – Always have your receipt’, so I can scan during checkout.”
# Implementation Logic
- QR code shown before payment.
- Digital receipt page updates automatically once receipt is ready.
- Cashier prompt: “Please inform the customer about the digital receipt.”
- CTA and benefit message integrated.
- Optional: Merchant-specific claim configurable per retailer.
# Customer Display Example
# Cashier Display Example
# Case 3 Registered Customer App Wallet Loyalty
# User Story – POS System / Cashier
“As a cashier, I want to be notified automatically when a registered customer is recognized (e.g., via app or account), so I know the digital receipt was successfully sent and can confirm if needed.”
# User Story – Customer
“As a registered user, I want to see confirmation on the display that my receipt was sent (e.g., to my wallet or app) without needing to scan a QR code – so I know I don’t need to take further action.”
# Implementation Logic
- QR code may still be shown for app download or conversion.
- If customer is recognized: no scanning required.
- Clear confirmation for cashier: “Receipt was successfully sent.”
- Clear confirmation for customer: “Receipt was successfully sent.”
- Value messages same as other scenarios.
- Optional: Configurable merchant claim.
# Customer Display Example
# Cashier Display Example
# Flow Diagram
# Case 4 Error or Digital Receipt Not Available
# User Story – POS System / Cashier
“As a cashier, I want a clear message if a digital receipt cannot be generated, including recommended next steps (e.g., offer a paper receipt).”
# User Story – Customer
“As a customer, I want to see a clear message if a digital receipt isn’t currently available, along with an alternative option.”
# Implementation Logic
- Transparent error communication.
- Prevents confusion and reduces customer inquiries.
# Error Display Example
# Image Resources
Image resources such as the anybill logo and the "power by" image can be downloaded as a POS Resource Package here.